How VERDICT works
Driving insight into the organisation
Overview
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A modular system for web-based customer, partner, employee and stakeholder feedback
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Can fit any client scope and budget
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Performance monitoring in real-time, or right-time
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Focus on actionable insights
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Highlight key trends
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Benchmark other organisations
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Recover customers at risk of defection
Easy to choose
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Standard off-the-shelf products provide a great starting point
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Buy the modules which fit your requirements
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Modify the VERDICT system as needs change
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Fully bespoke systems available, tailored to meet specific business needs
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Continuous (daily, monthly) or periodic (annual, ad-hoc) programmes
Easy to use
(for everyone!)
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Light-touch customer-facing materials – short feedback forms, quick to complete
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Clear reporting, delivered direct to end-users via our the VERDICT reporting system
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Easy to disseminate relevant insight throughout the client organisation
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Data integration with any client systems (both outbound & inbound)
VERDICT reports:
clear, actionable insight
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Management Dashboards – summary view of key metrics
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Feedback Reports – regular, granular information on the latest feedback
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Action Centre - respond to feedback and queries, recover customers at risk
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Sentiment Analysis – assess the meaning of what customer say in their own words
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Data queries and export
available reports vary dependent on system subscription purchased
Feedback
and Data
Management
Dashboards
Detailed
Reports
Competitor
Benchmark
Climate and Sentiment
