How VERDICT works

A modular system for web-based customer, partner, employee and stakeholder feedback

Can fit any client scope and budget

Performance monitoring in real-time, or right-time

Focus on actionable insights

Highlight key trends

Benchmark other organisations

Recover customers at risk of defection

Standard off-the-shelf products provide a great starting point

Buy the modules which fit your requirements

Modify the VERDICT system as needs change

Fully bespoke systems available, tailored to meet specific business needs

Continuous (daily, monthly) or periodic (annual, ad-hoc) programmes

Light-touch customer-facing materials – short feedback forms, quick to complete

Clear reporting, delivered direct to end-users via our the VERDICT  reporting system

Easy to disseminate relevant insight throughout the client organisation

Data integration with any client systems (both outbound & inbound)

Management Dashboards – summary view of key metrics

Feedback Reports – regular, granular information on the latest feedback

Action Centre - respond to feedback and queries, recover customers at risk

Sentiment Analysis – assess the meaning of what customer say in their own words

Data queries and export​

 available reports vary dependent on system subscription purchased