Customers

We continue to work with a variety of clients. Here is a selection:

Avis

Avis Europe is a leading car rental company in Europe, Africa, the Middle East and Asia, serving customers via the Avis and Budget brands in over 3,800 locations.

ClearMI have delivered:

  • web-based customer feedback programmes
  • web-based insight tools
  • customer expectation/drivers
  • customer experience tracking
  • brand perception
  • staff satisfaction
  • contact centre performance
  • supplier (b2b) performance

Biffa

Biffa is the leading nationwide integrated waste management business that provides collection, treatment, recycling and technologically-driven energy generation services.

ClearMI have delivered:

  • customer expectation/drivers
  • customer experience tracking

easyBus

easyBus is the leading low-cost airport transfers bus and coach service to and from London and Gatwick Airport, Stansted Airport and Luton Airport.

ClearMI have delivered:

  • web-based customer feedback projects
  • customer experience tracking

Europcar

Europcar is a leading car rental company, serving business and leisure customers through a network of more than 5,300 rental outlets in 160 countries. Europcar also operates the National and Alamo car rental brands in Europe.

ClearMI have delivered:

  • web-based customer feedback programmes
  • web-based insight tools
  • customer expectation/drivers
  • customer experience tracking

Ford

FORD MOTOR COMPANY LTD is the biggest motor company in the UK, with seven locations and over 550 Dealerships. They have several large plants, where they manufacture vehicles, engines and transmissions, as well as parts and components.

ClearMI have delivered:

  • contact centre audit / mystery shop

FORD OF EUROPE Gmbh is the European subsidiary of Ford Motor Company, a global automotive industry leader which manufactures or distributes automobiles across six continents. The company’s core and affiliated automotive brands include Ford, Lincoln, Mercury, Volvo and Mazda.

ClearMI have delivered:

  • data capture systems setup and support

Travelport

Travelport is a premier provider of travel technologies, solutions and services. Their businesses include Travelport GDS and GTA, which combined, represent a global travel distribution footprint that is geographically broader and deeper in content than any other travel distribution provider.

ClearMI have delivered:

  • Competitor benchmark survey